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Delivery apps just hit a climax: huge convenience, huge costs, huge competition

Snacks / Sunday, August 04, 2019

Past: pizza and Chinese. Today: everything... Food delivery apps are exploding the amount of restaurant food we eat at home — over 50% of all restaurant orders will be delivery/takeout by next year. 50%. And the surging industry is catered to by The Big Food Four:

  1. DoorDash (private, SF-based): Leading with 34% of the market. That’s gonna grow now that it acquired Square-owned Caviar for $410M last week.
  2. GrubHub (public, Chicago): The go-to in NYC, it owns 33% of the delivery-by-app market.
  3. Uber Eats (public, SF): 17% of all food delivery. And the favorite in Miami and Atlanta.
  4. Postmates (private, SF): It delivers 11% of our meals, boasts the most whimsical logo of them all, and is testing a sidewalk delivery bot called Serve.

Now they're moving in together to save money… Classic Millennial style. The Big Food Four are still unprofitable (“$5 off your first 5 orders”) — so instead of fighting each other over growth, it may be more efficient to just team-up. Case in point: DoorDash acquiring Caviar. We expect more mergers to come — that’s how the airlines became profitable. It happened with ride-hailing too, and it’s hitting e-scooters right now.

It's the sum of all current trends... We're connected to work through our phones and spend more time couch-side streaming than ever. And there's less time to cook if you're out trying to keep your Insta-feed fresh. These apps let us Netflix and not-have-to-grill. There’s downside though:

  • Fee madness: The GrubHub CEO accused his competitors of sneakily charging too many fees (service fee, delivery fee, food fee, fee fee...)
  • Pay problems: DoorDash was caught not giving tips to drivers, and delivery wages are still low.
  • Waste: Separate packaging for your curry, rice, spring rolls, utensils, and sriracha are piling up landfills.

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