iCal it so I know it's real… Your backlog of doc appointments. As patients across the US rekindled their relationships with their doctors, UnitedHealth's quarterly revenue jumped 13% from last year. But profits at America's largest health insurer took a post-pandemic hit.
Re-United… and it feels so "meh." Most industries are thrilled to see customers return — that’s not necessarily the case for health insurers. Insurers encourage preventive visits, which help avoid expensive – and dangerous – problems like heart disease or cancer. But they might prefer not to see customers go in for non-urgent visits like check-ups, and even pay big bucks to keep them away. That's why...
Sometimes, not spending is good business… and can help boost the bottom line. The health insurance biz has a classic “do less” model: Just like Olive Garden doesn’t really want you to spend that gift certificate, health insurers often make less money the more their customers use their services. Ditto for car insurance companies.