Crunchy on the outside... techy on the inside. Yum Brands is the fast-food icon that owns KFC, Pizza Hut, and Taco Bell (aka: Ken-taco-hut). Since digital orders surged during the pandemic, Yum is becoming less fry cook, more Tim Cook. It just made its second tech acquisition in less than a month:
Techy and I know it... Yum's digital sales in 2020 hit a record of $17B, up ~45% from 2019. Now it's doubling down on tech. We know that because its CFO said "omnichannel" and "frictionless" in the same sentence (describing its ordering strategy). It's also apparent in Taco Bell's futuristic makeover:
iPhone architecture is here... We've all seen apps designed for iPhone. But Taco Bell's techy restaurant is one of the first physical stores designed for iPhone. Chipotle did something similar in November with digital-only, table-free restaurants (see: Chipotlanes). As ecommerce eats everything, we'll likely see more mobile-optimized store formats. AKA: iPhone architecture.