Conference

Zoom is more popular than ever — but now it's got some major privacy issues

Snacks / Tuesday, March 31, 2020
"_Can we drop the Zoombomb yet?_"
"_Can we drop the Zoombomb yet?_"

With great power, comes great responsibility... Video conferencing service Zoom has skyrocketed in popularity, riding the wave of the virus-induced mass WFH situation. But even the most popular video conferencing app in the school has issues (and more than a few bullies) — we'll get to those later:

  • Zoom added more users in the first 2 months of this year than in all of 2019, racking up 2.2M new monthly users by the end of February.
  • Now it's taken the Homecoming crown for the world's most popular iPhone and Android app.
  • Zoom stock is also making friends — its share price has more than doubled since late January while the rest of the market has dropped over 20%.

But Zoom has some (not so hidden) vulnerabilities... And Zoom's privacy fails are getting more heat now that it's really relevant:

  • Last year: Zoom had a security flaw that let hackers hijack your webcam.
  • Last week: Vice reported that Zoom was sending users' data to Facebook, without really telling them about it, even if they didn't have a Facebook account (sketch).
  • Now: "Zoombombing" incidents — professional Zoom meetings get crashed by, say, a naked person shouting profanities. They're surging.
  • So: NY's Attorney General just sent Zoom a letter saying her office was "concerned" about this seemingly lax security.

Zoom should've overreacted to privacy concerns... but it didn't. Privacy is Big Tech's #1 threat right now — Zoom is sort of newly initiated to the Big Tech Club, so it doesn't seem to be as sensitive to this. Privacy ambiguities don't fly for big services used by millions of people (Mark Zuckerberg can tell you all about this). Zoom didn't show investors a real effort to hunker down on privacy — its stock is down 8% over the week.

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