Dude, where's my wine valise?... Williams-Sonoma is the furniture and kitchenware retailer that probably invented wedding registries. It calls itself “the world’s largest digital-first, design-led, and sustainable home retailer” (with that many descriptors, it’s hard not to be first). WS just had its best year of sales growth ever, thanks to the House Hype.
More than hype... It's no surprise that WS thrived in the coronaconomy — its mission is literally to “enhance the quality of people’s lives at home” (womp). But it also benefited from something that's rare in the home goods industry: a digital-first strategy. WS launched ecommerce waaay back in 1998 — now, online-first is one of its key differentiators.
WS has a full "Milestone Brands Suite"... It's winning on the cradle-to-retirement strategy, with brands catered to every life stage. Just had a baby? Go to Pottery Barn Kids. Tween wants their own room? Head to Pottery Barn Teen. Tying the knot? Hit William Sonoma for the wedding registry. Moving into your first home? Try West Elm. Just retired? Upgrade to Williams Sonoma. These milestone brands create lifetime loyalty and recurring sales — and an edge over Millennial-focused Wayfair and luxury-focused Restoration Hardware.