Disruption on Level 2 Women's... Amazon upended department stores by becoming a click-to-buy shopping behemoth. Now, the Zon reportedly plans to disrupt physical department stores again — by opening its own. Amazon tried to keep it hush-hush, but WSJ's "people familiar with the matter" (#PFWTM) revealed some juicy deets about the rumored stores...
Do you have this in size Prime?... The most disruptive part of the Zon's rumored stores: techy dressing rooms. According to WSJ, customers could scan QR codes of items they want to try via phone app, while associates gather the fits and deliver them to rooms. But what happens inside the dressing room is even techier:
It's harder to "retail ghost" in person... That's partly why Amazon has expanded into physical stores for groceries, books, and now potentially clothes. Dressing rooms are the digital shopping carts of physical stores. But it's easier to abandon items in your e-cart than to walk out of a dressing room empty-handed. Clothes typically have higher profit margins than other items. Amazon's hoping its techy rooms will reduce retail ghosting and returns, while boosting cushy apparel sales.